Shipping policy

Shipping with NZ is free on orders $60 or above. For other countries/locations standard rate applies. Your orders are important to us, which is why we want to make sure that your products arrive on time and in excellent condition.

100% of orders will be shipped within 2-3 business days. Orders placed over the weekends are dispatched on Mondays (following day on public holiday). 

We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only. 

The delivery timeframes are usually 1-2 working days to Auckland, 2-5 working days to North Island, 3-5 working days to South Island. however, it can take up to 8 working days for rural or out of the way areas. International deliveries are taking 10-15 working days depending on location. 

We can change the delivery address if the order is not shipped.

Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason. 

For any authority to leave (ATL) and (or) non-signature required delivery request, in case any, meaning you have agreed that our courier companies will not be liable for any damages or losses to a package left in accordance with the instructions provided.